It is a suite of engaging products that empower your associates to deliver world-class service to guestsTraining is presented in local languages to increase retention rates and ramp-up productivity.
Improve job-specific skills and performance
Interactive vocational training for department-specific tasks and situations relevant to roles. Training presented in local languages to increase pace of retention and ramp-up to productivity.
State-of-the art upselling techniques and modules across multiple departments to train associates how to capture increased revenue opportunities.
Delivery of corporate brand and service standards anytime, anywhere – which reduces scheduling conflicts and improves retention of important standards training.
Improve language and communications skills in English and Mandarin Chinese
With Qooco Core, each day associates are presented with two commonly used hospitality words in English and Chinese. Users can see, listen, and compare spoken words with expert pronunciation as well as access archived words for additional practice.
Learn to speak English or Mandarin Chinese at your own pace through lessons in listening, speaking, vocabulary, grammar, and comprehension – with assessment tools to gauge your success. Our curriculum comes in over 14 support languages for all hotel departments: Food & Beverage, Front Office, Housekeeping, Spa, Kitchen, Engineering, Security, and more.
Improve internal communications and connection to brand
Qooco provides a secure platform for internal communications to build a community across your workforce. Now you can push campaigns to target specific groups with timed messages. Utilize powerful analytics to measure all interactions and engagement levels.
Our modules track associate awareness of standards, guest satisfaction, and business results. Qooco is helping global brands leverage current learning and development infrastructures and customer feedback systems into a responsive business tool on mobile devices.
Real-time visibility into associate performance and progress through dashboardsTake action with data to recognize and reward staff performance, participation, and engagement.